Edgewater Federal Solutions
  • Carlsbad, NM, USA
  • Full Time

Edgewater Federal Solutions is a privately held government contracting firm located near Urbana, MD.  The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named the #5 Top Workplace in the Greater Washington Area Small Companies category 2018.


Edgewater Federal Solutions is currently seeking a Technical Support Analyst to provide support to the Waste Isolation Pilot Plant contract located in Carlsbad, NM.  


Responsibilities and Duties:

  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Basic technical support at the network level; WAN and LAN connectivity, DNS, routers, firewalls, and security
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Provide remote or desk side computer support to users
  • Actively participate in product design reviews by providing creative and practical ideas and solutions in a teamwork environment
  • Manage multifunction devices
  • Manage Active Directory and Group Policy Objects
  • Manage VMware VDI environment VMware Horizon
  • Manage and maintain Commercial off the Shelf (COTS) systems and integration
  • Other assigned duties


Required Skills/Qualifications:

  • Minimum 5 years' experience in help desk environment
  • Attention to detail and strong interpersonal, communication, training, and organizational skills, and ability to work effectively in a team.
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness; ability to match resources to technical issues appropriately
  • Service awareness of organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of desktop/laptop technical issues
  • Must be well organized, a good communicator, able to effectively prioritize tasks, and manage small projects from concept to production
  • Must be a highly self-motivated individual with the ability to work in a fast moving environment, independent and self-sufficient. Able to receive an assigned task and see it through to completion with minimal supervision.
  • Exemplary attendance and punctuality
  • Must be eligible to obtain and retain an HSPD12 Credential.


Preferred Qualifications:

  • Bachelor degree in Computer Science, Business Information Systems, or Management of Information Systems
  • Extensive familiarity with Enterprise Windows operating systems and office suites, business applications, printing systems, and network systems
  • Experience with Microsoft SCCM
  • Demonstrated experience with Microsoft Active Directory, Group Policies and management and control techniques
  • Knowledge of VMware technologies and deployments
  • Experience with Microsoft imaging and deployment techniques
  • Knowledge and applicability of NIST STIGS within government systems
  • CompTIA A+, Net +, Sec + Certifications


It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

Edgewater Federal Solutions
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